Storage Unit FAQs

We're here to help you through.

If you don't find the answer to your question below, please feel free to contact us and we'll get back to you as soon as we can.

Most Common Questions

How do I contact you?

We can be reached 7 days a week for your convenience! Our office phone number is 715-723-6595. You can also email us at or find us on facebook at

Is your office located on-site?

Our office is located at 1115 Bauer Avenue, Eau Claire, WI 54703

Where are your storage units located?

O'Neil Creek Storage has two convenient storage locations:  

Location #1:  12609 County Hwy B, Chippewa Falls, WI 54729, next to Country RV

Location #2:  14872 105th Ave, Chippewa Falls, WI 54729, near the O'Neil Creek Campground

Do you have outdoor storage?

We do not have outdoor storage available, but we do offer bulk storage for larger items such as RVs, boats, trailers and vehicles that rent seasonally.  Space is limited and is rented on a first come-first serve basis.  

Do you offer any discounts?

Yes, we are happy to offer a military discount (proper ID required) as well as a discount for customers pre-paying rent for a full year. 

What size of storage unit do I need?

Choosing the right size storage unit is important and we're here to help.

Complete these three easy steps to find out which size storage unit is your best fit:

Step One: Make a quick list of items you plan to store, including furniture, appliances and any awkwardly shaped items that will not be packed in boxes/totes.

Step Two: Estimate how many boxes/totes you will place in your storage unit.

Step Three: Use our storage unit details list to find the perfect size for you. You'll also gain some great ideas for packing your storage unit. Click here to view storage unit details.

We are also available to help you determine what size may work best for your needs!

How long is your rental agreement?

We offer month to month rentals for self-storage units and seasonal rentals for bulk storage (boats, campers, or larger items).

If I begin renting in the middle of a month, am I expected to pay for the full month?

No, we prorate the rental charge depending on the number of days you will occupy the unit for the initial month.

What information do I need to bring to begin renting a self-storage unit?

Bring a valid driver's license with you.

Do you collect a security deposit?

No, a security deposit is not required.

Does a lock come with the self-storage unit?

No, you provide a lock for your self-storage unit.  We do have locks available for purchase.

When is rent due?

Monthly rent is due on the 1st day of each month.  Seasonal rent for bulk storage is pre-paid for the entire rental period, which is typically 7 months.

Do you send out monthly statements?

Monthly statements are not sent out. It is your responsiblity to pay rent when due.  Monthly invoice reminders are sent out to those that provide a valid email address.  If you are not currently receiving emails and would like to, please call our office at 715-723-6595 and we'd be happy to add your email to your account. 

How do I make a payment?

We offer many convenient options for you to pay rent! We accept cash, check, money order, Visa, MasterCard, or Discover and ACH (bank withdrawal)payments.

 Rent payments can be made by:

1.  Auto-pay  - we can set your account up for automatic payments to be made through ACH (bank account) or make a charge to your debit or credit card on the first day of each month.  

2.  Online payment - rent payments can be easily made on our website at Click "Pay/Login" on the home page, sign into your account, and click "Make a Payment". 

2.  Pay by phone - call 715-723-6595 to make payment by phone for ACH payment or with your credit or debit card.

3.  US Mail - mail payments to our office at:  O'Neil Creek Storage, 1115 Bauer Ave, Eau Claire, WI 54703. *Please note your storage unit # on your form of payment.*  Please allow for 4-5 business days for payments to reach our office, as the US Postal Service has slowed their deliveries.

Do I have to give notice to you when I plan to move out?

Yes, a 15 day written notice is required prior to vacating a self-storage unit. Full details on the vacating policy will be provided for you at the time of your rental agreement signing.

When is the business office open?

The business office is open Monday through Thursday from 8:00am to 8:00pm, Friday 8:00am to 5:00pm and by appointment on Saturday and Sunday.